Focusing on why

Here’s a radio interview with the sheriff of Washtenaw County, Michigan, now in his 3rd term, who has reshaped his agency by focusing on the why, public service and public safety. He believes it is necessary to change the fundamental beliefs of the organization, not just its policies or structure, and to model fairness and equity in how employees are treated as a way of encouraging that kind of behavior when dealing with the public.

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One Response to “Focusing on why”

  1. improvingpolice Says:

    Greatly impressed by what I heard. This Sheriff gets it! Hopeful and, yes, arrested persons are “customers!”

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