Making it easier to complain or compliment

Austin, Texas has revised the way the public can file complaints against the police, or provide compliments, implementing an online form that goes to the independent Office of Police Oversight, as reported here. The form can be submitted anonymously, but if the person provides contact information, a follow-up procedure is specified. The city’s Office of Design and Delivery helped craft the new user-friendly form and process. Although the police department emphasizes that every complaint always was investigated, this new filing system is intended to reassure complainants and increase transparency.

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